Refund Policy

Store Name: Idolth Store

Address: 5301 Jeremy David St, Las Vegas, NV 89031, United States

Owner: Julio Aguilar

Support Email: support@idolth.com

Last Updated: October 9, 2025

1. Refund Eligibility Requirements

To be considered for a full refund, all returned merchandise must adhere to the following standards:

Requirement	Details
Item Condition	Must be in original, unused, and unwashed condition with no alterations.
Packaging	All original tags, labels, and packaging materials must be intact.
Proof of Purchase	A valid order number or original confirmation email is required.
Pre-Approval	The return must be authorized by our support team prior to shipping.

2. Non-Refundable Situations

We are unable to offer refunds or exchanges in the following circumstances:

Final Sale Items: Products purchased as part of a clearance event or marked as "Final Sale."
Customer Selection Errors: Incorrect sizes, colors, or spelling errors in personalized items provided by the customer at checkout.
Address Errors: Orders sent to an incorrect or incomplete address provided by the customer.
Display Variations: Slight color differences between your digital screen and the physical product.
Signs of Wear: Any item that shows signs of use, scent (perfume/detergent), or damage after delivery.

3. Refund Processing Timeline

We follow a structured timeline to ensure your request is handled efficiently:

Inspection (3–5 Business Days): Our Quality Control team inspects the returned item immediately upon arrival at our facility.
Notification (Same Day): You will receive an automated email regarding the approval or rejection of your refund based on the inspection.
Initiation (Within 14 Business Days): Approved refunds are initiated back to your original payment method via our secure processors.
Bank Processing: Please note that the time required for funds to appear in your account depends solely on your financial institution.

4. Exchanges: Damaged or Defective Goods

We provide a replacement service exclusively for items that are faulty or damaged upon arrival.

Eligibility: Manufacturing defects (e.g., misprints, structural damage) or damage sustained during transit. Photos of the damage must be submitted to support@idolth.com.
Replacements: If the original item is out of stock, we will issue a full refund instead.
Preference Changes: Exchanges for different colors, sizes, or styles are not permitted once the 4-hour order modification window has closed.

5. Secure Refund Issuance

Method: Refunds are strictly issued to the original payment source (Credit Card or PayPal) used during the initial transaction.
Security: All financial transactions are processed through encrypted, secure systems to protect your data.

Missing a Refund?

If you have not yet seen your refund posted:

Verify your bank or PayPal statement once more.
Contact your financial institution; there is often a "pending" period before a refund is officially visible.
If you have completed these steps and still require assistance, please contact us at support@idolth.com for a transaction ID.

Contact Information

For all refund-related inquiries, please reach out to our administration: